Terms of Use

Use of this website is subject to the terms and conditions set out below. These terms and conditions apply to and form part of all online purchases from Artrack for the purchase of goods, so please take care when placing your order.

1. Orders

1.1 All orders are subject to acceptance and availability. Artrack reserves the right to refuse an order for any reason whatsoever.
1.2 Please ensure that all information entered on our website is correct and accurate.
1.3 Once you place your order, your credit card will automatically be debited and you will receive an order confirmation. In the event that an item you have requested is not available, we will notify you and we will refund your credit card for the full amount.

2. Price of Goods

2.1 All prices quoted on our website are in Australian Dollars and includes GST.

3. Payment

3.1 Payment can be made using Visa, Mastercard or American Express (there is a 3% credit card charge for AMEX). The total cost of the amount debited to you card will be the price of the goods at the time the order is placed plus any applicable shipping fee. Payment must be received in full before goods are dispatched. Customers are welcome to apply for a commercial credit account, download the application form here.

3. Warranty
3.1 Our policy is that whenever possible we will only supply quality products. All products are covered by manufacturer’s warranty.
3.2 Should you receive a faulty product or your goods are damaged in transit please contact us with details of your name, the product, when you purchased it and contact phone numbers.
3.3 We will then contact you during normal business hours. It may be necessary for you to return the product to us. After inspection we will replace the product or provide a refund.
Freight costs will be met by us.
3.4 If you are making a return for any reason other than faulty/damaged product, please see our returns policy below.

Warranty will be void for product damaged due to misuse or abuse.

Download the full warranty conditions and claim form here.


4. Return Policy
4.1 If you have ordered the incorrect product or are unhappy with your purchase you can return the product to us, within 10 days of purchase, for exchange or refund. The goods must be unused and in their original undamaged packaging. In this case all freight costs will be met by you.
Return of Goods Address
Fix8 Systems
55 Harbord Road Freshwater NSW 2096
4.2 For faulty or damaged products please see our Warranty Policy above.

5. Credit Card Security
5.1 Artrack uses an electronic payment gateway called eWAY. eWAY is an online credit card processor that uses technology to ensure that transaction details are protected and cannot be read over the Internet. Your full credit card details are received and processed only by eWAY.

6. Shipping and delivery
6.1 We deliver to any Australian address (excluding PO Boxes). We currently do not service international destinations.
6.2 Shipping fees apply to all deliveries and prices vary depending on destination. All products are dispatched from Sydney NSW.
6.3 We aim to dispatch all orders within seven working days of receipt provided we have received authorisation of payment from eWAY.

7. Privacy Policy
7.1 Any information you provide to us via our website is maintained and accessible by us in accordance with our Privacy Policy. Please click here to review our Privacy Policy.

8. Terms and conditions
8.1 Artrack reserves the right to make changes and amendments to these Terms and Conditions on an ongoing, ad-hoc basis as needed and as legally/ethically required, and at any other time it deems fit or necessary. You will be notified of such changes as they happen by a news bulletin posted on our website. By further visiting or purchasing goods from our website, you are deemed to have fully read, understood and accepted the Terms and Conditions including any changes made.

9. Disclaimer
9.1 We exercise great caution in trying to avoid errors in pricing and product information. Product specifications and pricing may change from time to time. We apologize in advance for any inconvenience this may cause.